Pamela A. Miller, CIC, CISR, CPIW, got her start in the insurance industry as a file clerk at an agency while she was in high school. More than 40 years later, she's still in the industry.
Chuck Carr, Pam's boss at Carriage Insurance Agency, taught her to work hard and learn everything she could. He also showed her how to work towards continuing to move forward in her career.
'Continuing to learn more about the business is a must for me. I believe when you quit learning, it's time to get out of the business.'
Over the years Pam has worked for companies like The Hartford, Viking Insurance, Multico, and now at Nationwide. This is the way Pam Miller works.
I work the entire state of Washington from my home office in Renton.
Presently I work for Nationwide in their Specialty Auto unit.
One word that describes how you like to work.
As a team player
Current mobile device:
Android LG V10
HP Elite book laptop, and Leveno Yoga 3, my personal laptop.
Project(s) you're currently working on:
Getting ready for 2017 while winding up 2016. Getting ready for Christmas and spending it with family.
Accomplishments you're proud of:
Hartford Vanguard Award, Hartford Regional Manager Award, CIC designation, CISR designation, 2015 #1 Sales Manager at (Titan) Nationwide NSA
What are your goals for the next 12 months?
To continue to work for Nationwide.
What technology, apps or tools can't you live without?
I started in the business without any of the technology that we have today. I am sure I could function without any of it as it makes my job harder than without. I do like my cell phone, Office 365, and work emails showing on my smart phone so I don't have to carry the computer all day.
What's the most recent app you've downloaded but have yet to use?
I haven't used most the apps on my phone. Not sure which was the most recent. I'm kind of a dinosaur but know enough to be dangerous.
Describe your workspace.
Messy. If things are too clean on my desk, it makes it hard for me to focus.
How do you manage your to-do list?
What's the first thing you do when you get to the office?
Since my office is in my home, I get up and check my emails. Considering changing the way I start. I should get things done that need to be handled before I look at emails as they can take up time I need in the morning before I leave to make agency calls in the field.
What does a typical day look like for you?
Mondays are usually an admin day and the rest of the week I am in the field calling on agents in Washington for Nationwide NSA.
What's your best time-saving tip or hack?
Send yourself an email with your call notes when you get into the car before you go to the next agency. It only takes a minute to copy and paste to the database when you are in front of your computer.
What is your best everyday habit?
To drink a lot of water.
What do you listen to while working?
If I am driving, I like listening to Christian music. I usually listen to Spirit 105.3 out of Seattle. Sometimes I will listen to 60s and 70s music in areas I can't find a Christian station.
What are you currently reading?
Janet Evanovich's 'Turbo Twenty-Three,' her latest. I also like Stuart Woods and J.D. Robb. I have the entire hard cover collection for these authors.
What's your favorite blog or podcast?
I have seen the HawkSoft Inc blog, but do not read it daily. Sometimes I read Yammer which is for the Nationwide employees. I barely have time to keep up with email and the Facebook photos from friends.
How do you decompress?
Read a novel, go for a walk, work on craft items, watch TV with my feet up.
What's your sleep routine like?
I try for 10:30-11 p.m. and usually up at 6 daily. On the weekends, sleeping in is 8 a.m. In the evening, if I get in my comfy recliner to watch a movie, I am hard pressed to stay awake until the end and usually miss the ending.
Coffee or tea?
Neither unless there is caffeine free tea. I usually drink water
What's the best advice you've ever received?
To make people think whatever you need is their idea.
What would you be doing if you weren't working at Nationwide?
Working at another insurance company or agency. I love insurance and would want to be somewhere in the business.
Who would you like to see in a future This is the Way post?
Gary Paulson, Mid Columbia Insurance, Kennewick, WA
The This is the Way blog series asks ITC employees, agents, carriers and other people in the industry how they work and to share their tips. Is there someone you want to see featured or questions we should ask? Tweet us or leave it in the comments below.
About the Author
As senior vice president of sales and marketing, Becky Schroeder oversees ITC’s sales and marketing departments. Her specialties include creating and documenting processes; establishing metrics for managing those processes; developing content strategy and generating leads; and driving the overall company sales and marketing strategy. Becky was named an Elite Woman in Insurance by Insurance Business America in 2016. She has a master’s degree in integrated marketing communication from Emerson College in Boston and a bachelor’s degree in journalism from Texas A&M University. Becky is a big Texas A&M football fan and enjoys cooking, reading and spending time with her husband and their three daughters.Follow on Twitter More Content by Becky Schroeder