Why Twitter Can Help Your Insurance Agency Influence Buying Decisions and Generate Leads


Twitter has a reputation for up-to-the-second news, a tumultuous environment, and 280-character limitations. This is why it has lagged behind Facebook, LinkedIn, and even Instagram in terms of adoption rates by businesses.  There is a misperception about Twitter's value to businesses as a tool for growth.

To determine if a social media platform is worth the time, it comes down to whether or not it can influence buying decisions and generate leads. In the coming weeks, we will publish a blog about how insurance agents can use Twitter as a tool to accomplish these goals. For now, let’s stick to why Twitter can have a positive effect on your agency’s ability to influence buying decisions and generate leads.


Influence Buying Decisions

Forty percent of Twitter users reported purchasing something after seeing it on Twitter (Digital Marketing Institute, 2019).

Here’s a little context, though.

Twitter’s ability to influence 40% of users to purchase goods has less to do with traditional marketing and more to do with something newer.

Influencer marketing.

The impact of influencer marketing has yet to make its mark on many businesses’ marketing budget. However, Twitter is at the forefront. Why? Twitter enables consumers to follow brands, people, and businesses that they like. They want to see their messages, engage with them, and buy their products.

The influence marketing industry was a $2 billion industry in 2017. By 2022, the industry will be worth more than $15 billion (Businessinsider.com, 2019).

Verification only adds to the trust factor and that’s what you should really be focused on here. Garnering the trust of your followers and growing your audience over time. Again, I'll talk about how to do that in an upcoming blog post.

A verified Twitter user, identified by the blue badge next to their name, is an account that is of public interest and authentic.

Why is this important to you? If anyone can capture the essence and power of influencer marketing, it is the independent insurance agent. You can grow your agency by expanding your personal audience through Twitter.


Generate Leads

As of 2019, Twitter has around 145 million daily users worldwide (Twitter, 2019). There is an inaccurate perception of their demographic as well. More than 63% of Twitter users are between 35-65 years old. That’s roughly 91 million daily active users who probably have assets they need to insure.

Twitter is ranked as the fourth most-used tool by both B2C (53%) and B2B marketers (59%) (Statista, 2020). It doesn’t matter if you sell commercial insurance or auto insurance; Twitter can work for your agency.

When you think about generating leads, you might think this means running ads. Yes, your agency can run ads on Twitter. And, you might consider the option depending on your marketing plan.

But, using Twitter successfully means more than running ads. Unlike Facebook and LinkedIn, Twitter doesn’t have a company information page. There are no maps showing where businesses are. Twitter is about the brand and its personality.

The fast-food industry has made waves with their funny retorts to Twitter users. Brands are more focused on establishing views and talking with consumers than selling to them. Twitter is by-and-large about participating in the public conversation. It’s important for your agency to join in.

There’s a couple of ways for you to do that.

Get Local

As always, get local. Interact with local business accounts by commenting on their posts. Share local content and events, and, if you attend an event, mark your location when posting pictures from it. Use local hashtags.

Promote Everything

Share ALL your website content. Every blog post, video, update, or added carrier on Twitter. Anything that can lead people back to your website or get someone to fill out a form is content to share.



Building a brand is not easy, especially in a digital marketplace.

With so many distractions, it can be hard to stand out. To do this, you need to adopt every tool at your disposal. Facebook and LinkedIn are powerful, heavily adopted tools.

Twitter, if used correctly in unison with an optimized insurance agency website, can be a powerful tool to influence buying decisions and generate new leads. Stay tuned for our next blog post that will help you develop a marketing strategy for Twitter.

About the Author

Zach Weeks

As Content Marketing Specialist, Zach Weeks manages and implements ITC's marketing efforts, spanning customer communications, social media, content, and email marketing. He has a bachelor's degree in editing, writing, and media from Florida State University. Zach enjoys sports writing, competitive gaming, and spending time with his family and pets.

Follow on Linkedin More Content by Zach Weeks
Previous Article
Having an Optimized Website Can Earn You Business
Having an Optimized Website Can Earn You Business

Next Article
4 Email Marketing Trends That Will Drive Insurance Sales Now and in 2021
4 Email Marketing Trends That Will Drive Insurance Sales Now and in 2021

Need Digital Marketing Help? Connect with an ITC expert.

Let's Talk