A transplant from Louisiana, Misty Hoskins moved to Texas 30 years ago. She spent 10 years in the restaurant industry before she decided she wanted a change. Misty was choosing between the insurance and real estate industries. Insurance won because helping clients find the best insurance renewal after renewal seemed to be what she was looking for.
Misty joined Auto Insurance Discounters as an agent in 2001. Over the years she succeeded in different roles in the agency working her way up to vice president. After the agency was sold, Misty stayed on an additional year to help with the transition.
After the transition was complete, she felt ready to make a big impact on a broader scale in the industry so she joined ITC in 2012. 'I feel the switch to ITC was the best decision of my life. I'm making a big impact on agencies through my experience and able to show the manager and owners tools that can help in various ways.'
I spoke with Misty about her time in the industry and how she manages her to-do list. This is the way Misty works.
Regional sales manager at ITC
What is it you like about the industry?
People helping people. Most agency owners and carriers have passion about what they do and that excites me.
One word that describes how you like to work.
Current mobile device:
Galaxy Note 5 (I am overdue for an upgrade.)
Project(s) you're currently working on.
I have a few, but the one I am excited about is the two to three small workshops for my existing clients and potential clients in Texas, Illinois and Indiana. I'm going to review in a class setting how our comparative rater TurboRater and our agency management system InsurancePro can help increase revenue, save time, improve efficiency, and monitor an agency's success. I also plan to show the value of drip email marketing and an insurance agency website.
Accomplishments you're proud of.
At Auto Insurance Discounters, I became the vice president in a rather short period of time, and at ITC I am one of the top regional sales managers.
What are your goals for the next 12 months?
I have two personal goals that are both tough. First, I am taking care of my dad in hospice. Second, my oldest son is getting married in December. Typically, I have more work goals, but this year it's about family. Luckily, I work for an awesome company that understands and is supportive beyond measure.
What technology, apps or tools can't you live without?
Waze, Uber, Fitbit, Skype for Business
Describe your workspace.
Zen. I have my Young Living diffuser going with the smell I decided to go with that day. Light music or TV on in the next room while I work away on my laptop with two monitors. I can look out the bay windows of my office and see the bird bath I set up with a bird feeder. Between the squirrels and birds outside the window, it is a peaceful and relaxing way to work.
How do you manage your to-do list?
Put it on paper and mark it off.
What do you do when you finish a project?
Move on to the next.
What's your best time-saving tip or hack?
I don't have one. (Next project is to find a time-saving tip.)
What does a typical day look like for you?
Wake up early and take my three dogs out and love on them because they are my fur-kids. Have coffee with the husband and go over our daily/weekly schedule. Get in the office early and focus on industry news. Review all my social media (Facebook, LinkedIn and Twitter). Make a ton of calls to agents and carriers to help in any way possible. I end my work day between 6:00 and 6:30. Cook dinner, relax with the family, and then back to bed at 9:00.
What do you like most about your job?
Everything! I work with the best people here at ITC. I am surrounded by fabulous carriers and agents. I have no complaints about any part of my job, but I also can't think of a single item I like the most.
What is your best everyday habit?
Laugh, laugh and laugh!
What do you listen to while working?
I like background noise. TV, radio and just about anything that is off in the distance, but I have to have noise around me.
What are you currently reading?
'The Third Wave' by Steven Case
How do you decompress?
Play with my dogs Cholula, Coco and BooRay.
What's your sleep routine like?
I get in bed around 9:00 p.m., and I sleep a good solid 8 hours.
What's your favorite blog and/or podcast?
Why ITC's marketing blog, of course.
Who are your business idols and why?
Zig Ziglar because he is a strong Christian who has the best outlook. 'You were born to win, but to be a winner, you must plan to win, prepare to win, and expect to win.'
What is your motto or personal mantra?
We have one life so live it to the fullest and enjoy each day.
What's the best advice you've ever received?
If you work hard and give the best you got, then you know you did a good job, and that's what matters.
What would you be doing if you weren't working at ITC?
I would probably open up a boutique. I love making jewelry, and I have so many crafts I just enjoy making things that in return make people happy.
Who would you like to see in a future This is the Way post?
Lori Herrington, marketing director, and Paul Harrison, president, of Aspen Insurance.
The This is the Way blog series asks ITC employees, agents, carriers and other people in the industry how they work and to share their tips. Is there someone you want to see featured or questions we should ask? Tweet us or leave it in the comments below.
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